Cancellation & Refund Policy

At PULSEIQ, we understand that circumstances may arise where you need to cancel your order. Our cancellation policy is designed to be fair and transparent.

• Orders can be cancelled within 24 hours of placement, provided the item has not been shipped.
• For digital products, cancellation is possible within 2 hours of purchase if the content has not been accessed.
• To cancel an order, please contact our customer support team with your order number.
• Custom or personalized items cannot be cancelled once production has begun.

We strive to ensure complete satisfaction with your purchase. Our refund policy is as follows:

• Physical products can be returned within 14 days of delivery if they are unused and in original packaging.
• Digital products are eligible for refund within 7 days if they are defective or not as described.
• Refunds will be processed within 5-7 business days after receiving the returned item.
• The refund amount will be credited to the original payment method used for the purchase.

1. Contact our customer support team to initiate the refund process.
2. Provide your order number and reason for refund.
3. For physical products, you will receive return shipping instructions.
4. Once we receive and verify the returned item, we will process your refund.
5. You will receive an email confirmation when the refund is processed.

The following items are not eligible for refund:

• Items that have been used or damaged after delivery
• Digital products that have been accessed or downloaded
• Custom or personalized items
• Items purchased during clearance sales

If you have any questions about our cancellation and refund policy, please contact us:

• Email: support@pulseiq.com
• Phone: +1 (555) 123-4567
• Hours: Monday to Friday, 9 AM to 6 PM EST